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Terms & Conditions

Apollo Bay Pokies Casino Terms and Conditions

These terms and conditions ("Terms") govern your use of Apollo Bay Pokies Casino (the "Platform"). By registering an account, accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Acceptance of the Terms

By creating an account with us, you accept these Terms without modification. If you do not wish to be bound by these Terms, please refrain from using our services.

Eligibility Requirements

To use the Platform, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction)
  • Provide accurate personal information
  • Not have any outstanding debts with us or its affiliates
  • Comply with all applicable laws and regulations governing online gambling in your jurisdiction

Minimum Age Requirements

You must be at least 18 years old to use our services. If you are under the minimum age, please do not register an account.

Geographic Restrictions

Apollo Bay Pokies Casino is intended for users from countries where online gaming is permitted. We reserve the right to restrict or block access to our Platform from certain jurisdictions at any time.

Account Registration Rules

  1. You must provide accurate and complete personal information.
  2. One account per user: we do not permit multiple accounts under a single name or shared password.
  3. Use of automated software is prohibited, including but not limited to "bots".
  4. Any attempt to manipulate our games or systems will result in account suspension or closure.

Identity Verification and KYC

To comply with regulations and prevent money laundering, we reserve the right to request verification documents at any time, which may include government-issued ID, proof of address, or utility bills.

Account Accuracy Obligations

You are responsible for keeping your personal information up-to-date. Failure to provide accurate information may result in account suspension or closure.

Account Security Responsibilities

  1. You must use unique and strong login credentials.
  2. Protect your password: do not share it with others, keep it confidential, and change it regularly.
  3. Secure devices used for access: ensure that any device accessing the Platform is secure and up-to-date with software patches.

Login Credentials and Password Protection

  1. You are responsible for keeping your login credentials safe and confidential.
  2. We will never ask you to provide your password or other sensitive information via email, phone, or chat.

Restricted Behaviour and Prohibited Activities

We prohibit:

  • Multi-accounting
  • Collusion with other users
  • Cheating using automated software or any other means of manipulating our games
  • Providing false or misleading information

Engaging in such behaviour may result in account suspension or closure.

Bonus and Promotion Rules

  1. Bonuses are non-transferable, exclusive to registered accounts.
  2. To receive bonuses, you must comply with the terms associated with them (e.g., wagering requirements).
  3. Bonus abuse will not be tolerated; we reserve the right to withhold bonus payments at our discretion.

Wagering and Gameplay Conditions

  1. You are required to meet the wagering requirements for any bonuses or promotions.
  2. We may restrict access to certain games, features, or functionalities based on your location or account level.
  3. Technical issues will not be considered a valid reason for withdrawal of winnings.

Bonus Abuse Prevention

We reserve the right to investigate and prevent bonus abuse at our discretion.

Deposits and Withdrawals (if applicable)

  1. We offer a range of payment options for deposits, including but not limited to e-wallets and bank transfers.
  2. To withdraw your winnings, you must have fulfilled any wagering requirements associated with bonuses or promotions.
  3. Verification procedures may be required before withdrawals are processed.

Verification Before Withdrawals

To comply with regulations and prevent money laundering, we reserve the right to request verification documents at any time.

Processing and Review Procedures

We will process your withdrawal as soon as possible after verifying its eligibility and completing any relevant review processes.

Responsible Gambling Expectations

  1. We encourage responsible gaming practices.
  2. If you have a problem or concern with gambling, please seek help from our support team or external organisations such as GamCare or the National Centre for Addiction Studies.

Self-Exclusion and Account Restrictions

If you choose to self-exclude, your account will be locked until the period specified by you has expired. During this time:

  • You cannot deposit funds
  • Access to certain games, features, or functionalities may be restricted

After the exclusion period ends, you can reactivate your account.

Game Fairness and RNG Systems

Apollo Bay Pokies Casino uses certified random number generators (RNGs) from reputable providers to ensure game fairness. These systems are regularly audited by independent third-party labs such as eCOGRA or iTech Labs to maintain transparency and trustworthiness.

Technical Interruptions or Voided Gameplay

In the unlikely event of technical issues resulting in voiding gameplay, we reserve the right to cancel any bonuses associated with that game.

Suspension or Closure of Accounts

We may suspend or close accounts at our discretion for breach of these Terms. Please note:

  • Any outstanding balances will be cleared
  • We are not responsible for account suspension due to third-party technical issues

If you believe an error has been made regarding your account, please contact us immediately.

Intellectual Property and Platform Ownership

Apollo Bay Pokies Casino retains ownership and all intellectual property rights in the content of this website, including but not limited to design, images, text, logos, animations, audio files, source code, software, and trademarks. By using our services, you do not gain any license or right other than granted by these Terms.

Limitation of Liability

Under no circumstances will we be liable for:

  • Losses due to technical issues
  • Delays caused by external events (e.g., payment processing delays)
  • Any claim arising from use of this website in a country where it is prohibited